Privacy Policy

Letterbox Lettings is committed to protecting the privacy of our clients, applicants, tenants and website visitors. This policy explains what personal information we collect, why we collect it, and how we look after it. We act as a data controller for the purposes of UK data protection legislation, and we keep this policy under regular review.

We collect personal information when you register with us, request a valuation or appraisal, apply for a tenancy, instruct us to let or manage a property, or contact us by phone, email or through this website. Depending on the service, this may include your name and contact details, identification documents, financial and employment information provided for referencing, and records of our correspondence with you. For tenancy applications we are legally required to carry out right-to-rent checks, which involve viewing and recording identity documents.

We use your information to provide lettings, management and sales services, to carry out referencing and statutory checks, to administer tenancies including deposits and maintenance, and to comply with our legal and regulatory obligations. Where you have asked us to, we will send you property alerts and market updates - you can withdraw that consent at any time by contacting the office or using the unsubscribe link in any email.

We share information only where necessary to deliver our services: with referencing providers, deposit protection schemes, contractors attending maintenance, utility companies and local authorities at the start and end of tenancies, and with professional advisers where required. We do not sell personal information to third parties. Information is retained only as long as necessary for the purpose it was collected, and in line with statutory retention periods for tenancy and financial records.

You have rights over your personal information, including the right to access it, to have inaccuracies corrected, to request erasure where appropriate, and to object to certain processing. To exercise any of these rights, or to ask a question about this policy, contact us at [email protected] or write to us at 8 Harbour Parade, Porthaven, PV1 3JN. If you are unhappy with our response, you have the right to complain to the Information Commissioner's Office.