Privacy Policy

Mews Property Ltd ('we', 'us') is committed to protecting the privacy of everyone who uses our services, visits our office or browses this website. This policy explains what personal information we collect, why we collect it, and the choices you have. We act as a data controller for the purposes of UK data protection legislation, and we review this policy at least annually.

We collect information you give us directly - such as your name, contact details, proof of identity and details of your property requirements - when you register with us, request a valuation, arrange a viewing or make an offer. We also collect limited technical information automatically when you use this website, including your IP address and pages visited, which helps us keep the site secure and improve how it works.

We use your information to provide estate agency services: matching you with suitable properties, arranging viewings, progressing sales and lettings, and meeting our legal obligations, including anti-money laundering checks where the law requires them. We will only send you marketing - such as new listing alerts or market updates - where you have asked us to, and you can withdraw that consent at any time by contacting the office or using the unsubscribe link in any email.

We do not sell your personal information. We share it only where necessary to deliver our services - for example with solicitors, referencing providers, our website and CRM suppliers, or where we are legally required to do so. All third parties we work with are contractually required to keep your information secure and to use it only for the purpose it was shared.

We keep personal information only as long as necessary for the purposes described above or to meet legal and regulatory requirements. You have the right to request access to, correction of, or deletion of your personal information, and the right to complain to the Information Commissioner's Office. To exercise any of these rights, contact us at [email protected] or write to our office at Unit 2, The Wharf Buildings, Calderton, CD1 4QF.