Privacy Policy

Oak & Stone is committed to protecting the privacy of our clients, applicants and website visitors. This policy explains what personal information we collect, why we collect it, and how it is used and protected. We act as a data controller in respect of the personal information we hold, and we process it in accordance with UK data protection legislation.

We collect personal information when you register with us as a buyer, seller, landlord, tenant or applicant; when you request a valuation, viewing or market appraisal; when you contact us by phone, email or through this website; and where it is necessary to meet our legal obligations, including identity checks required under anti-money laundering regulations. The information we collect typically includes your name, contact details, and details relevant to your property requirements or transaction.

We use your information to provide our services: to arrange viewings and valuations, to market properties, to progress sales and tenancies, to manage rental properties, and to keep you informed of properties that may be of interest where you have asked us to do so. We do not sell your personal information to third parties. We share information only where necessary to deliver our services - for example with solicitors, surveyors, referencing providers and contractors - or where we are required to do so by law.

We retain personal information only for as long as is necessary for the purposes for which it was collected, and thereafter for any period required by law or by our professional obligations. Records relating to completed transactions are typically retained for six years. Information held for marketing purposes is retained only while you wish to hear from us, and you may unsubscribe at any time.

You have rights in respect of your personal information, including the right to request access to it, to ask for inaccuracies to be corrected, to object to certain processing and, in some circumstances, to ask for it to be erased. To exercise any of these rights, or to raise any question about this policy, please contact our office at 14 Market Square, Wexbridge, or email [email protected]. If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office.