Custom AI Assistant and Chatbot Development
Domain-specific AI agents for businesses across the UK and Isle of Man. Customer support, internal knowledge, and process guidance - grounded in your data, with appropriate guardrails.
Book a Free ConsultationAI Assistants That Actually Work
We build custom AI assistants and chatbots for businesses across the UK and Isle of Man. Domain-specific AI agents that handle customer queries, guide users through complex processes, support your internal team, and perform tasks within your specific business context - reliably, with appropriate escalation when they reach the limits of their competence.
The gap between an AI chatbot that works in a demo and one that works reliably in production is significant. General-purpose chatbots trained on internet data do not know your products, your policies, your processes, or the specific context of your customer relationships. Chatbots without appropriate guardrails will confidently answer questions they cannot answer correctly. We build AI assistants that are grounded in your specific knowledge, honest about what they do not know, and designed to escalate to a human when the situation requires it.
Every AI assistant we build is designed and delivered personally by Owen Jones, OLXR's founder and lead engineer. We use AI assistants extensively in our own work and bring practical experience of what makes them reliable and useful rather than impressive in demonstration but frustrating in daily use.
Who This Is For
What We Deliver
Customer-Facing Assistants
Chatbots grounded in your product knowledge, policies, and FAQs.
Internal Knowledge Assistants
AI agents with access to your documentation, policies, and historical data.
Process Guidance Agents
Conversational AI that guides users through complex processes step by step.
Retrieval-Augmented Generation
AI responses grounded in your specific knowledge base.
Escalation Logic
Clear pathways to human agents when AI reaches its limits.
Conversation Analytics
Visibility into what users are asking and how the AI is performing.
Platform Integration
Embedding AI assistants into your existing website, application, or tools.
Multi-Language Support
Assistants that handle queries in multiple languages where your customer base or team requires it.
Our Approach
Ground Responses in Your Knowledge
A general-purpose AI model knows a great deal about the world but nothing specific about your business, your products, or your customers. We implement retrieval-augmented generation - a technique that gives the AI access to your specific knowledge base and grounds its responses in that information rather than general training data. This dramatically improves the accuracy and relevance of responses for your specific domain, and reduces the hallucination risk that makes general-purpose AI assistants unreliable for customer-facing use.
Design Appropriate Guardrails
AI assistants without appropriate guardrails will attempt to answer questions they cannot answer correctly, will stray into topics they should not address, and will occasionally produce responses that are embarrassing or harmful to your business. We design explicit guardrails that define what the assistant is and is not authorised to discuss, how it should respond when it encounters questions outside its competence, and when it should escalate to a human rather than attempting an answer.
Monitor and Improve
AI assistants in production need ongoing monitoring and improvement. Conversations need to be reviewed to identify failure patterns, new questions that are not being handled well, and responses that need to be improved. We build the monitoring and review tooling that makes this possible and work with you after launch to improve the assistant's performance over time.
Why Choose OLXR
We use AI assistants extensively in our own work, which gives us practical insight into what makes them genuinely useful versus merely impressive. The difference is reliability, appropriate boundaries, and graceful handling of uncertainty.
Senior-Led
Built by someone who uses AI assistants daily
Guardrails Built In
Honest about limitations, escalates appropriately
Knowledge-Grounded
Responses based on your data, not general internet
Ongoing Improvement
We monitor and improve after launch
The gap between an AI chatbot that works in a demo and one that works reliably in production is significant.
Frequently Asked Questions
Ready to Build Your AI Assistant?
Tell us what you need your AI assistant to do. We will give you an honest view of what is achievable, what the limitations are, and what it would take to build it properly.
Book a Free Consultation